Delivery & Returns
UK Delivery Service, Times and Charges
FREE Delivery is available on all UK orders.
The following items are shipped using Royal Mail 1st Class Singed for post:
Near Vision Chart
Delivery usually takes 1-2 working days and we do not guarantee next working day delivery.
The following items are shipped using FedEx courier:
Digital Eye test chart
Meibomian gland cameras
For same day dispatch items should be ordered before 3:00pm (Monday - Friday.) All items purchased before 3:00pm must be completed in full and payment taken successfully before dispatch.
Items purchased after 3:00pm will be sent on the next working day.
International Delivery Service, Times and Charges
FedEx / TNT Economy (2-4 Working Days) - £10.00
Europe Zone 1:
FedEx / TNT Economy (3-5 Working Days) - £15.00
Europe Zone 2:
CroatiaBosnia & HerzegovinaBulgariaSlovakia
FedEx / TNT Economy (1-5 Working Days) - £20.00
FedEx / TNT Economy (5-10 Working Days) - £25.00
Middle East / North Africa:
United Arab EmiratesBahrainAlgeriaEgypt
FedEx / TNT Economy (3-5 Working Days) - £30.00
The above international delivery services requires someone is present to accept and sign for your parcel when your postal service attempts delivery.
If you do not receive your order within 12 working days, please contact your local delivery office. If you are still having problems, please do not hesitate to contact us. Our sales team are always happy to help.
Hassle Free Returns
14 Day Money Back Promise
If for any reason you are unhappy with your purchase or it does not meet your requirements, you may return it for exchange or refund as per the Distance Selling Regulations and in accordance with your statutory rights. If you wish to return a purchase, please notify us within 7 working days of receipt and return it back to us within 14 days.